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Frequently Asked Questions
Table of Contents
- How long will delivery take?
- Why are there no air shipping methods?
- Why am I being charged a disposal fee on my order?
- Can I have items delivered to an international shipping address?
- I ordered on the phone, can I access my account from the website?
- Why did I get a message saying the email and name entered is not a valid combination?
- Why are my previous orders are not showing on my account?
- Why can't I log in using the email address and password I used last time?
- Why did I receive an email saying "We have no password for this account"?
- When will an out of stock product be in stock?
- When will orders that contain out of stock items ship?
- Should there be a dent in my exhaust pipe?
- Was my battery supposed to come with acid?
- Frequent Buyer Program - How it works.
- My catalog lists a different price than that shown on the internet, which is correct?
- Why are there no shipping methods?
Q: How long will delivery take?
Ground Service:
Utah 1 Business day‡.
Arizona, California, Colorado, Idaho, Montana, Nevada, Oregon, Washington and Wyoming 2 business days‡.
Kansas, Missouri, Nebraska, New Mexico, North Dakota, Oklahoma, and South Dakota 3 business days‡.
Alabama, Arkansas, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Northa Carolina, Ohio, South Carolina, Tennessee, Texas and Wisconsin 4 business days‡.
Alaska, Connecticut, Delaware, Hawaii, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia, and West Virginia 5 Business days‡.
Puerto Rico 7 Business days‡.
Shipping times are estimates and may vary depending on exact address.
Air or Express Shipping:
Next Day Air
- Guaranteed to be delivered the day after order is placed.† If order is placed on Friday it will not be delivered until Monday.2 Day Air
- Guaranteed to be delivered 2 days after order is placed.† If order is placed on Thursday it will not be delivered until Monday.3 Day Select
- Guaranteed to be delivered 3 days after order is placed.† If order is placed on Wednesday it will not be delivered until Monday.
Fed Ex International To Canada:
Shipping to all Canadian addresses 6 Business days Packages are only picked up on business days‡.* Delivery of Air and International packages only.
† Orders placed after 5:00 pm MST will NOT be shipped out until the following day.
Next day air orders placed after 3:00 pm MST will NOT be shipped out until the following day.
Shipping charges for packages delayed by "Acts of God" will not be refunded.
The day the order is placed is not considered a shipping day. If an order is placed Monday using 3 day select it will be delivered on Thursday, 2 day air would be delivered on Wednesday. UPS does not deliver packages on Saturday or Sunday, except for Next Day Saturday Delivery. For this service or any other questions please call our sales line at 1 800 721-8253 or email us at sales@jakewilson.com
‡"Business day" means Monday through Friday except the following holidays: New Year's Eve*, New Year's Day, Thanksgiving Day, Day after Thanksgiving Day*, Independence Day, Christmas Day, Labor Day, Memorial Day.
For more information about delivery times and UPS guaranteed delivery please visit www.ups.com or www.fedex.com.
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Q: Why are there no air shipping methods?
A: There are certain products, such as chemicals, which cannot be shipped by air. When an order contains such products no air shipping methods are displayed. Chemicals include but are not limited to batteries, oils, cleaners, lubricants, grip glue and tire sealant, etc.
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Q: Why am I being charged a disposal fee on my order?
A: The state of Utah requires that a disposal fee be charged on all tires and some oils sold. This fee is only charged on orders being shipped to Utah addresses.
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Q: Can I have items delivered to an international address?
A: We currently accept orders to Canada and Puerto Rico on our website. To place an order to any other international address please contact us to place your order.
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Q: I ordered on the phone, can I access my account from the website?
A: Whether you ordered by Phone, Mail or from our website without creating an account you can access your account on our website. Go to My Account and click on ordered from us before but don't have a password. Enter your first name, last name, and email address exactly as you gave us while placing your order. A temporary password will be emailed to your email address.
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Q: Why did I get a message saying the email and name entered is not a valid combination?
A: The name on your account may be different than the way you entered it on this page. Make sure you entered it exactly as you did when you placed orders. If you used your full name you need to type that in or if you used a nick name type that in. If you still have problems please email us at sales@jakewilson.com with your name, mailing address and email address. Or you call us at 1 800 721-8253. Passwords are not available over the phone but emailed to the address on the account.
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Q: Why are my previous orders are not showing on my account?
A: If you created a new account your existing orders will not be attached to it. Please email us at sales@jakewilson.com with your name, mailing address and email address. Or you call us at 1 800 721-8253. We will be happy to combine all orders into one account.
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Q: Why can't I log in using the email address and password I used last time?
A: Verify you have the correct password by using the Forgot your password page. If you still cannot log in please email us at sales@jakewilson.com with your name, mailing address and email address. Or you call us at 1 800 721-8253. We will gladly check the information for you. Passwords are not available over the phone but emailed to the address on the account.
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Q: Why did I receive an email saying "We have no password for this account"?
A: Click here to get a temporary password for your account.
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Q: When will an out of stock product be in stock?
A: The expected in stock date on the product's info page is when we expect to receive that product but is subject to change without notice by the manufacturer or by other unforseen delays.
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Q: When will orders that contain out of stock items ship?
A: In-stock items are shipped immediately. Out of stock items will be shipped in a separate shipment when they are all available. Backordered items are shipped UPS Ground. If you would like to upgrade the shipping on your backordered items, please call our sales line at 1 800 721-8253 7am–7pm Mon–Fri, 8am–4pm Sat MST or email us at sales@jakewilson.com. Extra shipping charges may apply.
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Q: Should there be a dent in my exhaust pipe?
A: More times than not it's a indent made by the manufacturer to allow room for other engine parts. Usually if it's a smooth indent and not a small scratched dent it is suppose to be there. If you're still not sure you might want to carefully install the pipe and see how it fits with all the other engine components.
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Q: Was my battery supposed to come with acid?
A: When you buy a standard battery it does not come with acid due to shipping restrictions. Most auto parts stores can fill it for a minimal charge.
The "No Maintenance" line comes with the acid in a separate container which you'll need to pour into the battery.
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Q: The Frequent Buyer Program and how it works.
A: See our Frequent Buyer Info Page for details.
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Q: My catalog lists a different price than that shown on the internet, which is correct?
A: We do our best to keep prices listed in our catalogs available until the next catalog is released. However, due to circumstances beyond our control, we reserve the right to change prices due to increased manufacturing costs or mismarked items. The price shown on our website always reflects the correct price of an item.
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Q: Why are there no shipping methods?
A: There are certain products such as chemicals which cannot be shipped to Hawaii, Alaska, Puerto Rico, or Canada. When an order contains such products, no shipping methods are displayed. Chemicals include, but are not limited to, batteries, oil, cleaners, lubricants, grip glue, tire sealant, etc.
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1 800 721-8253 7am–7pm Mon–Fri, 8am–4pm Sat MST
Showroom Hours: 8am–7pm Mon–Fri, 8am–4pm Sat MST
Major credit cards accepted.
© 2010 Jake Wilson All rights reserved. Unauthorized use of any images, thumbnails, illustrations, descriptions, or editorial content without written permission is strictly prohibited. Harley-Davidson® is a registered trademark of H-D Michigan, Inc. All references to the mark on this website are intended to be informational and descriptive only.